This policy explains how we collect, use, store and disclose your personal information when you interact with our website, app, services and membership.
We may collect personal information that is reasonably necessary to provide our services, including:
Identity & Contact Details
Name
Phone number
Email address
Emergency contact details
Date of birth
Membership & Booking Information
Class bookings and attendance
Membership status and payment history
Communication preferences
Health & Fitness Information
Injuries, medical conditions or limitations
Fitness goals
Progress tracking (measurements, weight, photos if provided)
Payment Information
Payments are processed securely via third-party providers.
We do not store full credit card details on our systems.
Website & App Usage
IP address
Device/browser information
Pages visited
Cookies and analytics data
We collect information when you:
Sign up for a membership
Book classes
Fill out forms or waivers
Contact us via email, social media or website
Use our app or website
Participate in challenges, programs or promotions
We collect and use your information to:
Provide coaching and fitness services
Manage memberships and bookings
Ensure your safety during exercise
Communicate important updates
Process payments
Improve our services and programs
Meet legal obligations
We will only collect information necessary for these purposes.
We will never sell your personal information.
We may share information with trusted service providers where necessary to operate our business, such as:
Booking and membership software
Payment processors
Email and communication platforms
Insurance or legal requirements
These providers are required to keep your information secure.
Health and fitness information is considered sensitive information.
By providing this information, you consent to us using it to:
Modify exercises
Provide coaching guidance
Reduce injury risk
Track progress
You may request deletion of this information at any time.
We take reasonable steps to protect your information from misuse, loss or unauthorised access, including:
Secure software platforms
Password-protected systems
Restricted staff access
However, no online transmission is completely secure.
You may request access to or correction of your personal information at any time by contacting us.
We will respond within a reasonable timeframe.
We may send you emails or messages about:
Class updates
Challenges
Promotions
Important membership information
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
You can disable cookies in your browser settings.
If you have questions about this Privacy Policy or your personal information, please contact:
QuickFit
Email: [email protected]